There's nothing worse than dealing with an unhappy client. Whether it's justified, or not, it can be really upsetting. Here are 4 ways to create boundaries with your clients to protect yourself, and your business.
Pre-appointment Communication
A pre-appointment text/email with instructions can be helpful for your client. This can include directions on finding your location, what to expect during their treatment, a reminder of your cancellation policy, and more.
A Proper Consultation To Set Expectations
Consultations are key in helping our clients achieve the results they're looking for. They also allow us to manage expectations: achievable results, expected cost of ongoing treatments, aftercare instructions, and possible downtime.
Consent Forms
It seems nobody reads consent forms, but it's still incredibly important to have your clients sign consent forms that cover your policies, procedure consent, aftercare instructions, etc. That way, should anything happen, you can refer back to it.
Follow-Up
A follow-up text or email speaks volumes about your business. It is a personal touch that most larger spas don't do, and it can help set you apart. It also allows us to answer any questions, and resolve any potential problems with retail or with post-treatment aftercare.
