Our warehouse operated Monday through Friday. Orders are typically processed and shipped within 48 business hours of being placed. For example, if an order is placed on Thursday, it will most likely be shipped on Monday.

Need it fast? We've got you! USPS Express delivery is guaranteed for orders placed before 11 AM Eastern Standard Time Monday through Friday. If you place your USPS express order after that, or on weekends/holidays, it’ll hit the road the next business day. Just a heads-up—USPS takes their weekends and holidays seriously, so those don’t count as business days in their book! 

Great question! We generally need two business days to prepare your order for shipping. After that, it’s in the hands of the postal Gods, and their delivery timelines can vary. While we’d love to guarantee their speed, let’s just say they like to keep us all guessing!

Navidium protection is like shipping insurance. It covers damaged packages.

Please note that if a package is marked as delivered but seems to be missing or stolen, it is not eligible for coverage under Navidium shipping protection.

You are able to adjust your order (address, qty, products) up to two hours after placing your order. You will need to make these changes on the checkout screen itself.

If you've clicked out of the checkout screen, or it's been longer than two hours, please text or email us to let us know as soon as possible and we’ll try to modify your order. If more than two hours has passed, chances are good that our magical warehouse team has already packed and shipped your order! In either case, please contact us for further assistance so that we can help get your order to you.

If your order has already shipped we’ll wait for it to make its way back to us before sending your order out again. The first mistake? No problem, we’ve got you covered! But if it happens a second time, the additional shipping costs will be on you. Deal? 😊

Drop shipping is a hassle-free way to fulfill customer orders without ever handling the products yourself. Here’s the scoop:

When you make a sale, we ship the product directly to your customer—no samples, literature, or invoices included. Everything stays discreet and on-brand for you!

To make sure everything goes smoothly, don’t forget to put in your customers shipping address at checkout—it’s key for getting the package to the right place, on time.

Please note: You will collect payment from your customer, and don’t forget to charge them shipping!  Since we only have communication with you, you’ll have to share the tracking information with them, which is sent to you via email. 

Tracking says delivered, but no package in sight? Don’t panic just yet! Sometimes carriers get ahead of themselves and mark it delivered a little early. Please give it 3 business days to show up on your doorstep.

Still no sign of it? Reach out to us at support@esthisupply.com within 7 days of the delivery date, and we’ll help track it down. Please note that if a package is marked delivered, but not received, both Kin and the postal carrier are not liable for replacement. Navidium does not cover packages that are lost.

Quick heads-up: Kin monitors claims for abuse and reserves the right to deny reshipments or credits if misuse is suspected.

Oh no—package stolen? That’s the worst! While we can’t take responsibility for stolen packages (since the carrier considers it delivered once it hits your doorstep), we still want to help.

Here’s what to do:

1. Double-check around your home and with neighbors—it might be hiding or delivered nearby.
2. Email us at support@esthisupply.com, and we’ll do our best to assist. Remember to keep your shipping address secure and consider delivery options like purchasing insurance at checkout or requiring a signature for future orders!

Please note that Navidium shipping protection does not cover packages that are stolen.

Please reach out to customer service so we can help: support@esthisupply.com

Please note that invalid addresses, delivery barriers, or packages marked “return to sender” are not generally covered. The first mistake? No problem, we’ve got you covered! But if it happens a second time, the additional shipping costs will be on you. Deal? 😊

You can return unopened products within 7 days of receiving your order.

Here’s the deal: you’re on the hook for the return shipping fee. But if you’d rather skip the post office drama, we can send you a return label to make life easier. The cost of the label will simply be deducted from your refund.

You can start your return process here.

Once we process your return, it can take up to 14 days for the refund to show up. The timing depends on your bank’s speed—some are quick, others may take up to two weeks.

All of our equipment comes with a year warranty.  Please contact us at support@esthisupply.com if you’re having trouble – we’re happy to help.

We're so sorry this happened! You can start the exchange process here.

Please email any product reactions to our customer support team: support@esthisupply.com

Please include as much information as possible as well as photos and we will forward it on to the manufacturers.

Because allergies can arise at any time, we encourage our customers to offer their customers a refund or an exchange. You may then use it as a write off during tax time.