Orders are typically processed and shipped within 48 hours of being placed.

Need it fast? We've got you! Express delivery is guaranteed for orders placed before 11 AM Eastern Standard Time on regular business days. If you place your express order after that, or on weekends/holidays, it’ll hit the road the next business day. Just a heads-up—UPS takes their weekends and holidays seriously, so those don’t count as business days in their book!  Please contact us at support@esthisupply.com if you’d like expedited shipping.

Great question! We strive to ship within 48 hours. After that, it’s in the hands of the postal Gods, and their delivery timelines can vary. While we’d love to guarantee their speed, let’s just say they like to keep us all guessing!

Navidium is a shipping protection program we offer. It ensures a smoother, more streamlined resolution process in case of any issues. Instead of waiting for extensive shipping carrier investigations (which can sometimes take weeks), you’ll have peace of mind knowing your issue will be resolved quickly through the shipping protection.

If you’ve just finished placing your order, please text or email us to let us know as soon as possible and we’ll try to modify your order. If more than an hour has passed, chances are good that our magical warehouse team has already packed and shipped your order! In either case, please contact us for further assistance so that we can help get your order to you.

If your order has already shipped we’ll wait for it to make its way back to us before sending your order out again. The first mistake? No problem, we’ve got you covered! But if it happens a second time, the additional shipping costs will be on you. Deal? 😊

Drop shipping is a hassle-free way to fulfill customer orders without ever handling the products yourself. Here’s the scoop:

When you make a sale, we ship the product directly to your customer—no samples, literature, or invoices included. Everything stays discreet and on-brand for you!

To make sure everything goes smoothly, don’t forget to put in your customers shipping address at checkout—it’s key for getting the package to the right place, on time.

Please note: You will collect payment from your customer, and don’t forget to charge them shipping!  Since we only have communication with you, you’ll have to share the tracking information with them, which is sent to you via email. 

Tracking says delivered, but no package in sight? Don’t panic just yet! Sometimes carriers get ahead of themselves and mark it delivered a little early. Please give it 3 business days to show up on your doorstep.

Still no sign of it? Reach out to us at support@esthisupply.com within 7 days of the delivery date, and we’ll help track it down. Please note that if a package is marked delivered, but not received, both Kin and the postal carrier is not liable for replacement.  That is why we always recommend purchasing Navidium Shipping Protection at the time of checkout. 

Quick heads-up: Kin monitors claims for abuse and reserves the right to deny reshipments or credits if misuse is suspected.

Oh no—package stolen? That’s the worst! While we can’t take responsibility for stolen packages (since the carrier considers it delivered once it hits your doorstep), we still want to help.

Here’s what to do:

1. Double-check around your home and with neighbors—it might be hiding or delivered nearby.
2. Email us at support@esthisupply.com, and we’ll do our best to assist. Remember to keep your shipping address secure and consider delivery options like purchasing insurance at checkout or requiring a signature for future orders!

Please reach out to customer service so we can help: support@esthisupply.com

Please note that invalid addresses, delivery barriers, or packages marked “return to sender” are not generally covered. The first mistake? No problem, we’ve got you covered! But if it happens a second time, the additional shipping costs will be on you. Deal? 😊

We’re all about making sure your orders get to you safely and on time. But just like any good system, it works best with guidelines. Here’s how it goes:

If your package is lost, damaged, or something goes wrong, we’re happy to help—whether it’s a replacement or a refund. We’ve got your back!

That said, if there are a lot of claims coming from one account, we may need to take a closer look. We reserve the right to limit or deny replacements or credits if we suspect things aren’t quite right.

Filing a chargeback or payment dispute may result in account closure.

You can return unopened products within 7 days of receiving your order.

Here’s the deal: you’re on the hook for the return shipping fee. But if you’d rather skip the post office drama, we can send you a return label to make life easier. The cost of the label will simply be deducted from your refund.

You can start your return process here.

Once we process your return, it can take up to 14 days for the refund to show up. The timing depends on your bank’s speed—some are quick, others may take up to two weeks.

All of our equipment comes with a year warranty.  Please contact us at support@esthisupply.com if you’re having trouble – we’re happy to help.

We're so sorry this happened! You can start the exchange process here.

Please email any product reactions to our customer support team: support@esthisupply.com

Please include as much information as possible as well as photos and we will forward it on to the manufacturers.

Because allergies can arise at any time, we encourage our customers to offer their customers a refund or an exchange. You may then use it as a write off during tax time.